Are you interested in working for a mission-driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally?  Explore careers with Charles E. Smith Life Communities!

OUR FRONT DESK SUPERVISOR POSITION
The primary purpose of the Front Desk Supervisor job is to plan, organize, develop and direct the overall operation of the Front Desk in accordance with current federal, state and local standards, guidelines and regulations that govern our facility. To assure that the highest degree of quality care can be provided to our residents at all times. As the Front Desk Manager, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

ABOUT CHARLES E. SMITH LIFE COMMUNITIES
Charles E. Smith Life Communities (CESLC) is a faith-based nonprofit senior services organization located in Rockville, Maryland, delivering quality care and meaningful life experiences to older adults with dignity and compassion rooted in Jewish values.  Our team of over 1,000 members represent a very wide range of cultural backgrounds, ethnicities, and faiths.

EMPLOYEE BENEFITS
As a FRONT DESK SUPERVISOR you will enjoy our competitive total rewards package: (Benefits may vary based off employment status)

• $24/hour 
• Health benefits start on the first day following your first month of employment
• Dental and Vision Benefits.
• Competitive PTO Plan (starts at 21 days per year)
• 403(b) Plan
• Employer paid AD&D Insurance
• 401(a) Pension Plan with employer match
• Tuition Reimbursement
• FREE PARKING
• Proximity to public transportation
• Employee Assistance Program services provided for to you and your family.

LOCATION

This position is based at our Wasserman Building, located at 6121 Montrose Road, Rockville, MD 20852.

SHIFTS & STATUS

This is a FULL TIME, HOURLY position. Flexible hours between 7a-6pm, the ability to fill in on alternative shifts if needed.

MAIN RESPONSIBILITIES

• Basic knowledge of front desk procedures, regulations and current applicable laws, as well as procedures to follow during emergency situations.
• Ability to make independent decisions while dealing tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
• Able to plan, organize, develop, implement and interpret the front desk programs, goals, objectives, policies, procedures, etc.
• Skills to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to follow written and oral instructions.
• Must understand the principles of continuous quality improvement.

• Must have, as a minimum, 2 (two) years of experience in a supervisory capacity in an office setting.
• Excellent customer service skills
• Some formal education preferred